Refund policy

ONLINE PURCHASES

Returns Accepted Within 14 Days of Delivery Date.

To start a return, please initiate the process through our online portal or contact us via the form on our website with your order number and the item(s) you would like to return. If your return is accepted, we will provide you with the shipping instructions. Once your return is approved, the item must be shipped back within 5 business days. Items sent back without first requesting a return may not be accepted and will be returned at the customer’s expense.

Customers Must use a trackable shipping Service.

Customers are responsible for any shipping costs.

Original shipping fees are non-refundable.

Returned items are subject to inspection and approval. We reserve the right to decline any return that does not meet our policy.

Refunds will be applied directly to the original method of payment. Please allow your bank 5-10 business days to process the refund.

All Sale Items are Final Sale.

Final Sale On: Intimates, Jewelry, and Gift Cards.

All U.S. orders are final sale due to cross-border shipping costs and duties.

Returned items must have the original tags, no signs of wear, and original product packaging. Include original invoice or email confirmation in your return shipment.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

HOLIDAY RETURN POLICY

Regular priced items purchased between November 28 and December 26 that are marked as gifts at checkout or include a gift receipt may be returned until January 10. All other purchases follow our standard return policy.