FAQ
What is your online return policy?
Returns are accepted within 14 days of the delivery date.
To start a return, please initiate the process through our online portal or contact us via the form on our website with your order number and the item(s) you would like to return. If your return is accepted, we will provide you with the shipping instructions. Once your return is approved, the item must be shipped back within 5 business days. Items sent back without first requesting a return may not be accepted and will be returned at the customer’s expense.
Customers must use a trackable shipping service.
Customers are responsible for any shipping costs.
Original shipping fees are non-refundable.
Returned items are subject to inspection and approval. We reserve the right to decline any return that does not meet our policy.
Refunds will be applied directly to the original method of payment. Please allow your bank 5-10 business days to process the refund. (International returns are subject to exchange rate changes)
All Sale Items are Final Sale.
Final Sale On: Intimates, Jewelry, and Gift Cards.
Returned items must have the original tags, no signs of wear, and original product packaging. Include original invoice or email confirmation in your return shipment.
How do I mail back a return?
To start a return, please initiate the process through our online portal or contact us via the form on our website with your order number and the item(s) you would like to return. If your return is accepted, we will provide you with the shipping instructions. Once your return is approved, the item must be shipped back within 5 business days. Items sent back without first requesting a return may not be accepted and will be returned at the customer’s expense.
When will I receive my refund?
Refunds will be applied directly to the original method of payment. Please allow your bank 5-10 business days to process the refund. (International returns are subject to exchange rate changes)
Do you offer free return shipping?
Not at this time. Return shipping fees are at the expense of the purchaser.
Can I modify or cancel my order?
Once your order has been shipped, you cannot modify or cancel the order. If your order has not been shipped, we will try our best to accommodate cancelling the order. For cancellation requests, please visit the contact section of our website.
How do I track my package?
Once your package has been shipped, you will receive a tracking number. All shipments are sent via national postal services or couriers.